During his time as CEO, Heathrow has consistently improved service levels for passengers, while reducing costs, and it is now rated one of the best airports in the world. He has championed a third runway at Heathrow, building cross party and national support. In 2017 he launched Heathrow 2.0, a plan for the airport to become a centre of excellence in sustainable aviation. He has a keen interest in promoting diversity and social mobility and is chair of the Business in the Community Employment and Skills Leadership Team and a member of the London First Skills Commission. Before becoming CEO in July 2014, he was Development Director, responsible for delivering the £2.5bn Terminal 2 on time and on budget, and Commercial Director, responsible for growing revenues and improving passenger service.
Prior to joining Heathrow, John worked in housebuilding in the UK and US, with Taylor Wimpey, and in brewing and leisure retail in the UK with Bass plc. His early experience was as a strategy consultant advising leisure and FMCG companies in the UK, US, Australia and the Philippines.