Global Strategy Lead for Service Management
Damian specialises in helping organisations achieve business transformation through technology-powered services. He has 20 years of experience working on consulting, outsourcing and co-sourcing engagements at some of Accenture’s key clients—from European securities exchanges, international oil and gas companies and global banks to media enterprises, governments and public services. He is Accenture’s global lead for strategic service management and is a published author on this topic.
10:40 am - 11:00 am
Cultural changes required to enable digital transformation
Theatre: Workforce and Leadership
Despite international recognition as one of the most digitally advanced governments in the world, UK citizens are increasingly demanding of the technology-powered services that sit at the interface between them and the state. Whether it’s re-engineering the welfare system, rethinking tax, modernising the tribunals system or other major initiatives, digital transformation is a key enabler for government success. This session will explore some of the key shifts in culture, skills and leadership required for these journeys across the public sector: