Carl Johnson

Director, Customer Contact Services

Shared Services Connected

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Carl joined SSCL last year with an extensive background in business process improvement and outsourcing. He has led global teams, addressing multiple cultures to perfect contact centre offerings across many locations. He also specialises in complex account management, business strategy and improving Net Promoter Score.

Carl’s vision for the future of contact centres is to increase use of innovative digital technologies to create efficiencies and ensure customers are at the heart of the organisation.

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