Public Service Transformation Academy
Benjamin is the chief executive of the Pubic Service Transformation Academy, a not-for-profit social enterprise which has been awarded the Cabinet Office Commissioning Academy concession, and a founder and managing partner at RedQuadrant. He studied philosophy, politics, and economics at Oxford University before becoming co-ordinator of a youth development charity. He moved on to Shepherd’s Bush Advice Centre, part of the London Borough of Hammersmith and Fulham. He has been in and around public service ever since. For seven years, he was adviser to the leader of the council, involved at the highest level in budget setting, policy, and the first round of local strategic partnerships. That led to a career in PricewaterhouseCoopers and Sector Projects (part of Capita group), where he worked with clients from the Government of Armenia to Birmingham City council.
He has undertaken voluntary accreditation missions for Youth Business International in Bangladesh and Dominica. Ben is passionate about commissioning, systems thinking, customer-led transformation, lean, and generally thinking about better ways to run and lead organisations. He holds a lean six sigma black belt and is an accredited power+systems trainer. Benjamin is a visiting lecturer in applied systems thinking at Cass Business School, City University, and has lectured at Nottingham Business School and Oxford Said/HEC Paris. Cycles to work, Boris-style.
2:55 pm - 3:30 pm
The State of Transformation – where are we at and where are we going?
Theatre: Workforce and Leadership
Transformation is a great sounding word – but it’s overused and often meaningless. For this panel, the PSTA has tried to get under the skin of what transformation really means to the true leaders of change, and how the ‘five worlds’ of transformation needs to balanced.
- Adopting processes to effectively learn, improve and reflect upon challenges and change
- Providing management and leadership that overcomes cultural barriers and collaborates across boundaries
- Understanding the tools we have available in the world of organisation, structure and service delivery
- Engaging in a live, engaged debate with the public and rethinking the relationship with citizens and communities