*Please note that places are limited and will be allocated on a first-come first-served basis. Please arrive early to avoid disappointment. Speakers and timings are also subject to change.

State of the Public Sector Theatre
National Infrastructure Forum
Hot Seat
Finance and Corporate
Workforce and Leadership
Digital and Technology
Assets and Estates Management
Infrastructure and Growth

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Array ( [0] => show--group--general [politicalchange] => Political change & collaboration [centralgovernment] => Central Government [localgovernment] => Local Government [widerpublicsector] => Wider Public Sector [thirdsector] => Third Sector [1] => show--group--digital [eservices] => E-Services & Software [cybersecurity] => Cyber Security [interoperability] => Interoperability, integration & IoT [digitalliteracy] => Digital literacy & skills [automation] => Automation, robotics & AI [datacloud] => Data & The Cloud [hardware] => Hardware [2] => show--group--finance [financelegal] => Finance & Legal [socialvalue] => Social value & growth [commercialism] => Commercialism [procurement] => Procurement [commissioning] => Commissioning [3] => show--group--workforce [talent] => Talent & training [recruitment] => Recruitment [retention] => Retention [leadership] => Leadership [equalitydiversity] => Equality, diversity & inclusion [wellbeing] => Wellbeing [agileworking] => Agile working [hremployee] => HR & Employee Services [4] => show--group--estates [estaterationalisation] => Estate rationalisation [facilitiesmanagement] => Facilities management [assetmanagement] => Asset management [digitalconnectivity] => Digital connectivity [transport] => Transport [housingplanning] => Housing & planning [energysustainability] => Energy & sustainability [property] => Property )

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State of the Public Sector Theatre

The Future of the Public Sector

9:25 am - 9:30 am

Chair address

9:30 am - 9:50 am

Delivering a 21st century Public Sector

The UK’s public sector is facing some of the deepest resource constraints in its history but is also being presented with some of its greatest opportunities:

  • The context of the UK’s public sector – demographic and political change
  • Shifting perceptions and expectations of public services
  • The policy landscape for the years ahead
  • The future of the public sector

9:50 am - 10:05 am

Strategic headline sponsor

10:05 am - 10:25 am

Local government transformation – what next?

Meeting the twin issues of balancing its commitment to maintain high quality frontline services whilst also pursuing internal cultural and organisational reform creates huge challenges for local government.

  • What the public expects – shifting views on local government
  • Local government financing in the face of continued resource constraints
  • Preparing for political change – the implications of Brexit
  • Transforming local government services

10:25 am - 10:35 am

Questions and Answers

Delivering value for money

11:00 am - 11:05 am

Chair address

11:05 am - 11:20 am

Government Finance Function: Putting finance at the heart of decision making

Seven years into austerity the public sector has achieved tremendous things in maintaining frontline services in the face of difficult decisions. For this session find out about:

  • Finance at the Heart of Decision Making
  • Engagement, collaboration and integration to deliver more efficient public services
  • The outlook for the future – potential pitfalls and opportunities for the years to come

11:20 am - 11:35 am

What is value for money for the taxpayer?

The National Audit Office publishes more than sixty reports a year ensuring value for money is delivered by public spending. For this session, attendees will consider:

  • Understanding the economy, efficiency and effectiveness of public spending
  • Key NAO reports through the year and what this tells us about value for money in the public sector
  • Delivering value for money within the context of meeting the standards of public life
  • Delivering the right outcomes at the right cost – successful commissioning

11:35 am - 11:50 am

Stream Sponsor

11:50 am - 12:05 pm

Transforming public sector procurement

Working with over 17,000 customer organisations and more than 5,000 suppliers, the Crown Commercial Service offers a wealth of expertise to achieve maximum value for customers in the public sector.

  • Priorities for the year ahead, delivering hundreds of pounds of savings for central and local government and the wider public sector
  • Effectively navigating commercial relationships in order to maximum value for money
  • Improving the quality of service delivery across government
  • Getting involved – working and collaborating with CCS and benefitting from its unique combination of policy, advice and direct buying

12:05 pm - 12:15 pm

Questions and Answers

Transforming digital services

1:00 pm - 1:05 pm

Chair address

1:05 pm - 1:25 pm

Pursuing the government’s digital transformation strategy

The Government Digital Service has led a revolution in digital services since 2010. For this session, Kevin Cunnington will outline what’s next for the UK’s eGovernment agenda and its support for the ongoing digital transformation of government.

  • Championing service design – redesigning whole services across government to meet user needs
  • Expanding government as a Platform to make it easier for government to build, iterate, re-use and retire services
  • Improving the availability, quality and use of government data
  • Improving skills, capability and leadership across government

1:25 pm - 1:40 pm

Operationalising Live Data To Benefit Business

Today, every company is a data company. Business success depends on putting large volumes of live data to work to drive a competitive advantage. This has, until now, been constrained by the compromises and limitations of existing data infrastructures and IT budgets. But it doesn’t have to be this way. Businesses can now leverage live data, even during an outage, wherever it is located, while multiplying the impact of their existing IT infrastructure. For this session, learn how some of the world’s largest companies have achieved 100% uptime while moving massive live data sets and halving their hardware requirements.

1:40 pm - 2:15 pm

Delivering Digital Transformation at Scale

Digital change holds the key to transforming both the provision and quality of public services. This session will look at some of the ways technology can be used to revolutionise the interactions between state and citizen.

  • Ensuring the skills and capability is in place to deliver digital change
  • Effectively procuring digital solutions
  • Meeting cultural barriers to adaptive digital change
  • Creating services that fit around the needs of citizens
Leading organisational change

2:40 pm - 2:45 pm

Chair address

2:45 pm - 3:05 pm

Creating a Brilliant Civil Service for the UK

The Civil Service is now half way through its 2016-2020 workforce plan, which seeks to improve the commercial capability, digital transformation and the diversity and inclusiveness of the Civil Service. This session will explore how it is:

  • Attracting and retaining people of talent
  • Building career paths that develop breadth of experience and depth of expertise
  • Developing world-class leaders
  • Becoming the UK’s most inclusive employer

3:05 pm - 3:20 pm

Stream Sponsor

3:20 pm - 3:55 pm

Delivering organisational transformation

The demand is greater than ever for transformational leadership able to remodel organisation structures and cultures. For this session, attendees will hear from leaders spearheading organisational change on:

  • Identifying the key barriers to change
  • Effecting and nurturing behavioural and cultural change
  • Embedding service changes consultatively in their communities
  • Collaborating across boundaries to deliver place-based and integrated services
Closing keynote

3:55 pm - 4:15 pm

Remodelling the regions through devolution

2017 saw the devolution agenda deepening with the establishment of six new metro mayors, taking local control on matters such as housing, planning, transport, skills and economic growth. For this session, Tim Bowles will outline how he plans to use these new found powers to transform the West of England region:

  • The context of devolution within the West of England
  • Establishing the role of the mayoralty and office amid a complex political landscape
  • The opportunity offered by devolution to spearhead inclusive growth and combat regional inequality
  • The future of devolution and localised public services in the West of England

National Infrastructure Forum

National Infrastructure Briefing

9:30 am - 9:35 am

Chair Address

The government has made infrastructure a core priority and central foundation of its ambitious industrial strategy and plan to drive up British productivity. To start the day, hear from leading central government figures and thought-leaders on how the government’s plans hope to transform the way infrastructure is delivered, connected and fully utilised.

9:35 am - 9:55 pm

Opening Keynote

9:55 am - 10:15 am

Strategic headline Sponsor

10:15 am - 10:35 am


10:35 am - 10:50 am

Questions & Answers

11:30 am - 12:30 pm

Meeting the megatrends and the future of infrastructure

Huge shifts in regional economic power, demographic and social change, climate change, technological revolutions – the demands and opportunities facing the infrastructure world have in many ways never been so complicated, so difficult to predict, and yet offering so much potential to positively transform our relationships within the economy and society. For this session, pioneering thinkers and influencers will delve into these topics and discuss what the future holds for the infrastructure world.

12:30 pm - 12:40 pm

Questions & Answers

1:55 pm - 2:35 pm

Creating a transport system for the 21st century

Britain is in the midst of delivering some of the largest and most pioneering transport infrastructure projects in the world, with the potential to transform the relationship between cities, citizens and society. Yet huge demands continue to be placed upon the UK’s transport network, and new projects often face severe obstacles and sometimes considerable levels of controversy. For this part of the day, hear from the key figures leading the transformation of Britain’s transport infrastructure and their ambitions for revolutionising connectivity in the UK.

3:05 pm - 3:50 am

Delivering sustainability across the infrastructure world

Substantial progress has been made in the gradual decarbonisation of the sector as well as moves towards more holistic considerations of environmental impacts. However, significant issues remain in terms of taking adequate steps to deliver sustainable infrastructure, continue to improve energy efficiency, and to ensure projects are done in ways that support the environmental concerns of local stakeholders. For this final session of the day, visitors will consider some of the ways these challenges can be met from some of the best minds in the sector.

3:55 pm - 4:15 pm

Closing Keynote

Hot Seat

Hot Seat Chair

10:00 am - 10:30 am

London’s blueprint for a data driven city

Today, cities across the world are having to reconcile the need to keep pace with rapidly emerging disruptive technologies, against the need to provide more integrated and responsive services. Citizens are needed more than ever to drive innovation and improve the experience consumers have with digital services and products. For this session, Theo Blackwell will explain how the Greater London Authority is refining its use of data to enhance its digital capacity, and bringing together local authorities to bridge the fragmentation among public services.

10:45 am - 11:15 am

Embracing the non-traditional: a different approach to health & social care

As the demand and complexity of health and social care provision increases, public sector organisations must adapt.  For this session, Dave Sweeney will share insight into the non-traditional health initiatives that have transformed NHS Halton Clinical Commissioning Group into an award winning health and social care provider.

11:30 am - 12:00 pm

21st Century Policing: adapting to the changing nature of demand

Policing is facing powerful challenges in the form of financial constraints, a shrinking workforce, and the changing demands placed on police services. For this session, Katy Bourne will provide insights into some of the initiatives that are transforming the way police forces engage with local communities and deliver real value for money.

12:50 pm - 1:40 pm

Opportunities and risks: what does Brexit have in store for public services?

Since the vote to leave there have been many outstanding questions regarding the future relationship between the UK and EU. An important question is how the delivery of Brexit will affect the provision of public services and the wider remit of the public sector? This session will seek to provide clarity around the potential opportunities and risks facing public services during this transition.

1:55 pm - 2:25 pm

Successful collaboration: Aligning the voluntary sector and the public sector

An ageing and growing population coupled with cuts in public spending is increasing the pressure on public services. The ongoing challenge is to find efficient and innovative ways to continue providing these services. A potential solution that could be further capitalised on is to establish stronger links between the public sector and charities. This session will explore how the third sector can collaborate more effectively with the public sector to enhance the delivery and reach of front line services.

2:40 pm - 3:20 pm

Unlocking the potential of local government

In a time of austerity, generating economic growth may hold the key to breaking the financial shackles currently gripping many local authorities. Here, Councillor Nick Forbes will explain how securing more devolved powers from government in combination with a robust growth strategy can alleviate the pressures facing public services.

Finance and Corporate

10:00 am - 10:05 am

Chair Address

10:25 am - 10:55 am

Commercialism and commissioning: Driving value for money

Austerity has impelled public sector organisations to seek novel and new ways to secure value for money. Key among these is developing a more commercially focussed mind-set that will help secure greater efficiency gains and, in turn, more funds for public services. For this, panel, attendees will discuss:

  • Pioneering ways public sector organisations are finding new sources of revenue without compromising public service values
  • Training staff to acquire a more commercial mind-frame and providing them with the right support and institutional structures to succeed
  • Developing procurement skills and the effective handling of frameworks and contracts
  • Using bespoke companies, trading organisations and investment vehicles to help stimulate growth that can be re-invested back in public services

11:45 am - 12:05 pm

Delivering growth: Lessons from the Buckinghamshire Thames Valley Local Enterprise Partnership

Local enterprise partnerships remain the lynchpin of delivering localised prosperity, brought to even more prominence in the government’s new industrial strategy which hopes to deliver more inclusive economic growth for Britain.

  • Understanding the national landscape of LEPs and organisations involved in the promotion of local growth
  • Collaborating with councils, cross-regional bodies, skills organisations and more to deliver economic development in Bucks
  • Facilitating growth through “Buckinghamshire Business First”, supporting the creation of jobs and increases in profitability
  • Creating the foundations of growth through collaboration in delivering skills, transport and broader infrastructure for the region

1:15 pm - 1:35 pm

Putting corporate services at the heart of business strategy

Without a reliable and efficient backbone in an organisation, your brand, your people and your delivery capability are all affected. For this session, Lesley Hume will delve into some of the ways this can be cultivated:

  • Bringing corporate services together under one single approach
  • Focussing on relentlessly raising operational effectiveness to drive public service efficiency
  • Managing over 40 separate cabinet office estates
  • Ensuring IT support services for staff across multiple locations

2:45 pm - 3:30 pm

Beyond procurement: How public servants partner with business

While business thinks procurement is challenging, public servants themselves sometimes wonder how to stay within the rules while achieving the best policy outcome. Some of them have gone the extra mile to partner imaginatively with business, setting new precedents for the rest of government. Against the stereotype of procurement as a blocker, this panel explores the art of what is possible within government.

Workforce and Leadership

10:00 am - 10:05 am

Chair Address

10:25 am - 10:45 am

Recruitment, retention and workforce in the context of Brexit

Brexit – what can practically be done to meet the change? Much discussion has focussed on speculation around hypothetical challenges, but if the public sector is to effectively respond it needs real-world solutions. For this session discuss:

  • Brexit and its impact on workforce – what do we know?
  • Potential new difficulties and the opportunities to change approaches to hiring
  • Renewing the focus on workforce development and training
  • Attracting and retaining talent – meeting potential increases in competition over the coming years

11:55 am - 12:35 am

Delivering effective multigenerational working

Modern workplaces can see up to five generations working side-by-side, and an all too often overlooked issue is the importance of this diversity and proper inclusion in the managing of such a workforce. For this session, hear about:

  • Potential different values and attitudes to work between generations
  • Utilising the wealth of experience, wisdom, learning and passion within older colleagues
  • Attracting and retaining young people and engaging with the innovation and new ideas they bring
  • Ensuring workforce age diversity to deliver supportive workplaces

1:25 pm - 1:45 pm

Promoting equality and diversity in your workforce

As part of its plan for “A Brilliant Civil Service”, the Civil Service’s Diversity and Inclusion Strategy aims to make it the UK’s most inclusive employer by 2020, an ambitious aim. As Civil Service Diversity & Inclusion Champion and LGB&TI Champion, Sue Owen will glean some insights on how this can and is hoped to be achieved:

  • Ensuring everyone who works at the Civil Service feels valued, supported and able to be themselves
  • Increasing the representation of currently under-represented groups
  • Fostering inclusion to build a culture and reputation as a place that attracts, develops, retains and fully engages all the diverse talent across the Civil Service
  • Ensuring accountability and assurance to embed diversity and inclusion and ensure oversight of plans to do so

2:35 pm - 2:55 pm

Effective Public Sector Writing

Briefings and submissions, business cases and reports are at the centre of public sector decision making. This practical workshop is for those expected to write more with fewer staff, or need to get your messages over quickly and report to stakeholders with value not volume of words.

  • Practical techniques to keep your business writing tight, right and bright.
  • Tips for busy writers to create influential reports for busy readers.
  • Present key messages in concise, complete and consistent documents
  • Bring a notebook and pencil: you’ll want to make sure you record this session and use advice back in the office the very next day.

2:55 pm - 3:30 pm

The State of Transformation – where are we at and where are we going?

Transformation is a great sounding word – but it’s overused and often meaningless. For this panel, the PSTA has tried to get under the skin of what transformation really means to the true leaders of change, and how the ‘five worlds’ of transformation needs to balanced.

  • Adopting processes to effectively learn, improve and reflect upon challenges and change
  • Providing management and leadership that overcomes cultural barriers and collaborates across boundaries
  • Understanding the tools we have available in the world of organisation, structure and service delivery
  • Engaging in a live, engaged debate with the public and rethinking the relationship with citizens and communities

Digital and Technology

10:10 am - 10:15 am

Chair Address

10:35 am - 10:55 am

The importance of culture when moving away from legacy IT

The Driver and Vehicle Licensing Agency (DVLA) is currently in the first year of its ambitious three year digital strategy. Leading the charge is Chief Technology Officer Dave Perry, who understands the importance of balancing any technological overhaul against the appropriate level of cultural change. For this session, Dave will outline the DVLA’s plan to:

  • Move the organisation away from all of its outdated legacy IT systems
  • Facilitate major cultural transformation to achieve more agile working and become a hub for digital motoring
  • Bring its IT back in house after 22 years of outsourcing


12:00 pm - 12:20 pm

Aylesbury Vale’s transition to the cloud

Migration to the cloud is seen as a huge opportunity to deliver greater efficiency and improved agility in public services. Yet there remains considerable hesitancy among many organisations over the challenges of getting full cloud-adoption right. For this session, learn from the 100% cloud Aylesbury Vale District Council on:

  • Pioneering savings of £6m as one of the first cloud IT adopting Councils
  • Reimagining and reorganising the way the Council works through cloud adoption
  • Transforming the way the Council interacts with citizens, creating options for service monetisation and AI take-up
  • Aylesbury Vale’s wider technological future – its ground-breaking ‘Connected Knowledge’ strategy

12:20 pm - 12:40 pm

Implementing a G-Cloud compliant experience platform: LiveTiles

As new digital technologies emerge, the way people interact with services is changing. For this session, Tim will explain how LiveTiles can deliver an intelligent workplace solution as a service to vastly improve your existing and planned user experiences across the Office 365 ecosystem.

See how LiveTiles can be leveraged to:

  • Create a beautiful no-code solution for end users which increases adoption and productivity
  • Transform your existing Office 365 implementation into a truly intelligence platform
  • Introduce innovation within your organisations whilst maintaining governance and control

1:05 pm - 1:45 pm

Balancing technological transformation with cultural change

Any practitioner discussing digital transformation will inevitably point to the fact that technical change is irrelevant without bringing the workforce of an organisation on board with the change, and fundamentally altering how individuals work and interact with technology. For this session, key voices in the sector will discuss some of the ways this can be achieved through:

  • Pursuing people-centred approaches to digital change
  • Upskilling your workforce in the context of a public sector digital skills gap
  • Overcoming fears associated with threats arising from AI and automation of work
  • Providing adaptive leadership that stimulates staff to accelerate change

2:45 pm - 3:20 pm

Driving digital reform across the public sector

What should digital leaders prioritise across the public sector? As a path to increasing efficiency but also fundamentally transforming the nature of services, digital change and the development of path-finding new technologies means there is much to choose from. For this session, attendees will discuss:

  • Integrating digital services and sharing information across institutions
  • Automating services through use of AI, machine learning, chatbots and more
  • Placing data analytics at the heart of more effective targeting of services and delivering citizen-centred services
  • IoT, the cloud and creating genuinely smart places

Assets and Estates Management

10:35 am - 10:40 am

Chair Address

11:00 am - 11:30 am

Optimising your assets and driving savings across your estate

Organisations across the entire public sector need to create fit-for-purpose estates that facilitate modern ways of working whilst managing assets in a way that delivers the greatest value for money for the taxpayer. For this session, leading sector figures will consider some of the ways this can be done through:

  • Analysing the government’s estates strategy and comparing rationalisation programmes between different public sector organisations
  • Achieving efficiency through better procurement and provision of estates services
  • Improving operational performances through innovative use of space and technology
  • Commercialisation of public sector assets to help drive local economic growth

12:20 pm - 12:40 pm

Procurement & Implementation: delivering an energy efficient estate

Identifying and procuring suppliers that can improve energy performance is important in the current financial and environmental climate. For this session, Local Partnerships will explain how their Re:Fit procurement initiative can:

  • Generate substantial annual cost savings
  • Improve the energy performance of buildings cutting CO2 emissions
  • Improve the operational performance of buildings and comfort levels for staff
  • Boost local investment via procurement led local job creation

1:55 pm - 2:15 pm

Rationalising your estate: lessons from the department for works and pensions

Since 2010, the central government estate has fallen by a quarter and over £1 billion has been saved in running costs. Yet with government ambitions to reduce office space by 75%, huge progress is still expected to be made. For this session, hear how DwP has spearheaded their estate rationalisation:

  • Delivering the department’s estates programme as part of its 2020 vision
  • Reducing the size of the DwP estate by 20% through co-location of job centres and local authorities
  • Ensuring cultural change aligns with asset management strategy
  • Overhauling estate management procurement

3:15 pm - 3:25 pm

How Sheffield is beating the housing crisis

Like most parts of the UK, Sheffield is facing a stark housing crisis, needing more than 50,000 new homes over the next decade. As part of its response, Sheffield has responded to this creatively with its new “Sheffield Housing Company”; for this session find out about:

  • How the Sheffield Housing Company works in collaboration to operate an efficient and long term neighbourhood regeneration vehicle
  • Pursuing a long term regeneration programme to develop over 2,300 homes across Sheffield by 2025
  • Delivering high quality, sustainable and inclusive new properties
  • Involving residents, the public and local people in the design and layout of new developments

3:25 pm - 4:00 pm

Creating the smart estate

Despite the opportunities offered by new ways of working and an ongoing digital revolution, there remains a significant degree of under-utilisation of new more agile paths to working and smarter ways of managing the estate. For this panel, participants will discuss:

  • Smarter approaches to agile working – technology as an enabler of new ways of working
  • IoT, cloud and data as paradigm shifting paths to transforming management of the estate
  • Harnessing energy efficient technology and materials to drive sustainability and reduce the carbon footprint
  • Optimising space usage and the management and maintenance of buildings through the deployment of smart systems

Infrastructure and Growth

10:00 am - 10:05 am

Chair Address

10:25 am - 10:55 am

Collaborating to deliver local transport projects

Amid the raft of nationally prominent and transformative transport projects, perhaps more important is the renewal of commitment to the delivery of the stations, roads and other local transport services necessary to connect local areas to regions and national networks. On this topic, for this session speakers will discuss:

  • Identifying need and making a business case for project delivery
  • Planning projects with meaningful input from local communities and other key stakeholders
  • Collaborating with projects sponsors, delivery agents and investors on the implementation of a project
  • Examining how policy and practice will affect the delivery of projects over the coming years

11:45 am - 12:05 am

Laying the foundations for growth: a sustainable approach to housing

The government has long been under pressure to build sufficient numbers of homes, with an estimated 300,000 needed to start making housing more affordable. In response, organisations like the Ebbsfleet Development Corporation have been established by the government to deliver the desperately needed homes. Join this session to hear how the Ebbsfleet Development Corporation is:

  • Building up to 15,000 homes in North Kent
  • Collaborating closely with local authorities and communities to develop a shared vision for the area
  • Creating the supportive infrastructure needed to generate an ambitious 30,000 new jobs

1:15 pm - 1:55 pm

Increasing digital connectivity through full-fibre and 5G

Fast, reliable and secure digital connectivity is the foundation on which the 21st century British economy will be based. Yet Britain by many measures lags comparative countries and is in danger of falling behind. This session will involve:

  • Looking at the context and importance of Britain’s digital connectivity
  • Discussing the government’s Broadband Delivery and 5G Strategies and the wider regulatory environment within which digital connectivity will be delivered
  • Successfully delivering transformation to digital connectivity at a local level
  • Ensuring greater public and private partnership and local stakeholder buy-in to digital connectivity projects

2:45 pm - 3:30 pm

Leveraging local infrastructure to unlock growth

Local infrastructure is a central part of the government’s plan to creating a more regionally inclusive British economy; yet how do local organisations collaborate to effectively integrate and develop connectivity and the foundations of infrastructure for growth?

  • The place of infrastructure within Britain’s industrial strategy and local growth plans
  • Ensuring infrastructure meets the needs of local businesses and workers
  • Making and understanding the business case for delivering new infrastructure projects
  • Effectively planning and integrating local infrastructure on a local, regional and national basis