2018 Agenda

State of the Public Sector Theatre
National Infrastructure Forum
Hot Seat
Finance and Corporate
Workforce and Leadership
Digital and Technology
Assets and Estates Management
Infrastructure and Planning

Filter by Topic

Array ( [0] => show--group--general [politicalchange] => Political change & collaboration [centralgovernment] => Central Government [localgovernment] => Local Government [widerpublicsector] => Wider Public Sector [thirdsector] => Third Sector [1] => show--group--digital [eservices] => E-Services & Software [cybersecurity] => Cyber Security [interoperability] => Interoperability, integration & IoT [digitalliteracy] => Digital literacy & skills [automation] => Automation, robotics & AI [datacloud] => Data & The Cloud [hardware] => Hardware [2] => show--group--finance [financelegal] => Finance & Legal [socialvalue] => Social value & growth [commercialism] => Commercialism [procurement] => Procurement [commissioning] => Commissioning [3] => show--group--workforce [talent] => Talent & training [recruitment] => Recruitment [retention] => Retention [leadership] => Leadership [equalitydiversity] => Equality, diversity & inclusion [wellbeing] => Wellbeing [agileworking] => Agile working [hremployee] => HR & Employee Services [4] => show--group--estates [estaterationalisation] => Estate rationalisation [facilitiesmanagement] => Facilities management [assetmanagement] => Asset management [digitalconnectivity] => Digital connectivity [transport] => Transport [housingplanning] => Housing & planning [energysustainability] => Energy & sustainability [property] => Property )

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State of the Public Sector Theatre

The Future of the Public Sector

9:30 am - 9:35 am

Chair address

9:35 am - 9:55 am

Delivering a 21st century Public Sector

The UK’s public sector is facing some of deepest resource constraints in its history, but is also being presented with some of its greatest opportunities.

  • The context of the UK’s public sector – demographic and political change
  • Shifting perceptions and expectations of public services
  • The policy landscape and priorities of the Ministry of Housing, Communities & Local Government
  • The future of the public sector

9:55 am - 10:15 am

Care and Support Green Paper – the priorities for local government

In the last 20 years there have been several green and white papers, commissions and independent inquiries considering the future of adult social care and support. The Government’s upcoming Care and Support Green Paper, and its parallel work on support for working age disabled adults, provides an opportunity to ensure the system is sustainable for future generations.

  • Why adult social care matters
  • The role of local government
  • The Green Paper, Spending Review and beyond

10:15 am - 10:25 am

Questions and Answers

Delivering value for money

11:00 am - 11:05 am

Chair address

11:05 am - 11:25 am

What is value for money for the taxpayer?

The National Audit Office publishes more than sixty reports a year ensuring value for money is delivered by public spending. This session will look at the right outcomes at the right cost, and ways local and central government can collaborate to deliver value for money and finance a more efficient and sustainable public sector.

  • Understanding the economy, efficiency and effectiveness of public spending
  • Key NAO reports through the year and what this tells us about value for money in the public sector
  • Delivering value for money within the context of meeting the standards of public life
  • Delivering the right outcomes at the right cost – successful commissioning

11:25 am - 11:45 am

Transforming public sector procurement

Working with over 17,000 customer organisations and more than 5,000 suppliers, the Crown Commercial Service offers a wealth of expertise to achieve maximum value for customers in the public sector.

  • Priorities for the year ahead, delivering hundreds of pounds of savings for central and local government and the wider public sector
  • Effectively navigating commercial relationships in order to maximum value for money
  • Improving the quality of service delivery across government
  • Getting involved – working and collaborating with CCS and benefitting from its unique combination of policy, advice and direct buying

11:45 am - 11:55 am

Questions and Answers

Transforming digital services

12:45 pm - 12:50 pm

Chair address

12:50 pm - 1:10 pm

Pursuing the government’s digital transformation strategy

The Government Digital Service has led a revolution in digital services since 2010. For this session, Kevin Cunnington will outline what’s next for the UK’s eGovernment agenda and its support for the ongoing digital transformation of government.

  • Championing service design – redesigning whole services across government to meet user needs
  • Expanding government as a Platform to make it easier for government to build, iterate, re-use and retire services
  • Improving the availability, quality and use of government data
  • Improving skills, capability and leadership across government

1:10 pm - 1:25 pm

Operationalising Live Data To Benefit the Public Sector

Today, every organisation is a data driven organisation. Success depends on putting large volumes of live data to work to drive efficiencies and optimize processes. This has, until now, been constrained by the compromises and limitations of existing data infrastructures and IT budgets. But it doesn’t have to be this way. Organisations can now leverage a LIVE DATA capability with new replication technology, even during an outage, wherever it is located, while multiplying the impact of their existing IT infrastructure. For this session, learn how the Public Sector might follow forward thinking private sector companies who are getting more data agility from LIVE DATA, and also achieving 100% uptime while moving massive live data sets and halving their hardware requirements.

1:25 pm - 2:05 pm

Delivering Digital Transformation at Scale

Digital change holds the key to transforming both the provision and quality of public services. This session will look at some of the ways technology can be used to revolutionise the interactions between state and citizen.

  • Ensuring the skills and capability is in place to deliver digital change
  • Effectively procuring digital solutions
  • Meeting cultural barriers to adaptive digital change
  • Creating services that fit around the needs of citizens
Leading organisational change

2:30 pm - 2:35 pm

Chair address

2:35 pm - 2:55 pm

Creating a Brilliant Civil Service for the UK

The Civil Service is now half way through its 2016-2020 workforce plan, which seeks to improve the commercial capability, digital transformation and the diversity and inclusiveness of the Civil Service. This session will explore how it is:

  • Attracting and retaining people of talent
  • Building career paths that develop breadth of experience and depth of expertise
  • Developing world-class leaders
  • Becoming the UK’s most inclusive employer

2:55 pm - 3:30 pm

Delivering organisational transformation

The demand is greater than ever for transformational leadership able to remodel organisation structures and cultures. For this session, attendees will hear from leaders spearheading organisational change on:

  • Identifying the key barriers to change
  • Effecting and nurturing behavioural and cultural change
  • Embedding service changes consultatively in their communities
  • Collaborating across boundaries to deliver place-based and integrated services
Closing keynote

3:30 pm - 3:50 pm

‘Delivering sustainable and resilient public services’

National Infrastructure Forum

National Infrastructure Briefing

9:30 am - 9:35 am

Chair Address

The government has made infrastructure a core priority and central foundation of its ambitious industrial strategy and plan to drive up British productivity. To start the day, hear from leading central government figures and thought-leaders on how the government’s plans hope to transform the way infrastructure is delivered, connected and fully utilised.

9:35 am - 9:55 am

Improving Infrastructure Delivery

9:55 am - 10:15 am

A look ahead to the UK’s first National Infrastructure Assessment

10:15 am - 10:30 am

Questions & Answers

11:05 am - 12:05 pm

Meeting the megatrends and the future of infrastructure

Huge shifts in regional economic power, demographic and social change, climate change, technological revolutions – the demands and opportunities facing the infrastructure world have in many ways never been so complicated, so difficult to predict, and yet offering so much potential to positively transform our relationships within the economy and society. For this session, pioneering thinkers and influencers will delve into these topics and discuss what the future holds for the infrastructure world.

Dr Nelson Ogunshakin 11:05 – 11:20

Dr Nina Skorupska 11:20 – 11:35

Dr Jennifer Schooling 11:35 – 11:50

Dr Adam Marshall 11:50 – 12:05

12:05 pm - 12:15 pm

Questions & Answers

12:50 pm - 1:40 pm

Creating a transport system for the 21st century

Britain is in the midst of delivering some of the largest and most pioneering transport infrastructure projects in the world, with the potential to transform the relationship between cities, citizens and society. Yet huge demands continue to be placed upon the UK’s transport network, and new projects often face severe obstacles and sometimes considerable levels of controversy. For this part of the day, hear from the key figures leading the transformation of Britain’s transport infrastructure and their ambitions for revolutionising connectivity in the UK.

2:15 pm - 3:00 pm

Delivering sustainability across the infrastructure world

Substantial progress has been made in the gradual decarbonisation of the sector as well as moves towards more holistic considerations of environmental impacts. However, significant issues remain in terms of taking adequate steps to deliver sustainable infrastructure, continue to improve energy efficiency, and to ensure projects are done in ways that support the environmental concerns of local stakeholders. For this final session of the day, visitors will consider some of the ways these challenges can be met from some of the best minds in the sector.

Michael Mulhern 2:15 – 2:30

Mary Creagh MP 2:30 – 2:45

John Holland-Kaye 2:45 – 3:00

3:00 pm - 3:10 pm

Questions and Answers

4:00 pm - 4:20 pm

Supporting the UK transport network and keeping people on the move

Hot Seat

Hot Seat Chair

10:00 am - 10:30 am

London’s blueprint for a data driven city

Today, cities across the world are having to reconcile the need to keep pace with rapidly emerging disruptive technologies, against the need to provide more integrated and responsive services. Citizens are needed more than ever to drive innovation and improve the experience consumers have with digital services and products. For this session, Theo Blackwell will explain how the Greater London Authority is refining its use of data to enhance its digital capacity, and bringing together local authorities to bridge the fragmentation among public services.

11:30 am - 12:00 pm

21st Century Policing: adapting to the changing nature of demand

Policing is facing powerful challenges in the form of financial constraints, a shrinking workforce, and the changing demands placed on police services. For this session, Katy Bourne will provide insights into some of the initiatives that are transforming the way police forces engage with local communities and deliver real value for money.

12:50 pm - 1:40 pm

Opportunities and risks: what does Brexit have in store for public services?

Since the vote to leave there have been many outstanding questions regarding the future relationship between the UK and EU. An important question is how the delivery of Brexit will affect the provision of public services and the wider remit of the public sector? This session will seek to provide clarity around the potential opportunities and risks facing public services during this transition.

1:55 pm - 2:25 pm

Working with communities: how to engage the public in decision making

An ageing and growing population coupled with cuts in public spending is increasing the pressure on public services. The ongoing challenge is to find efficient and innovative ways to continue providing these services. A potential solution that could be further capitalised on is to establish stronger links between the public sector and charities. This session will explore how the third sector can collaborate more effectively with the public sector to enhance the delivery and reach of front line services.

Finance and Corporate

10:00 am - 10:05 am

Chair Address

10:05 am - 10:35 am

Commercialism and commissioning: Driving value for money

Austerity has impelled public sector organisations to seek novel and new ways to secure value for money. Key among these is developing a more commercially focussed mind-set that will help secure greater efficiency gains and, in turn, more funds for public services. For this, panel, attendees will discuss:

  • Pioneering ways public sector organisations are finding new sources of revenue without compromising public service values
  • Training staff to acquire a more commercial mind-frame and providing them with the right support and institutional structures to succeed
  • Developing procurement skills and the effective handling of frameworks and contracts
  • Using bespoke companies, trading organisations and investment vehicles to help stimulate growth that can be re-invested back in public services

10:50 am - 11:10 am

How a successful car benefit scheme can drive results for both you and your employees

Tusker’s market leading Car Benefit Scheme has helped hundreds of public sector organisations across the UK to improve their employee relations, save money for their employees and savings for the organisation alike. This session will look at case study material as to how the car scheme can impact business’s objectives including reducing costs, generating savings, employee retention and positive effects on employee well-being.

11:25 am - 11:45 am

Delivering growth: Lessons from the Buckinghamshire Thames Valley Local Enterprise Partnership

Local enterprise partnerships remain the lynchpin of delivering localised prosperity, brought to even more prominence in the government’s new industrial strategy which hopes to deliver more inclusive economic growth for Britain.

  • Understanding the national landscape of LEPs and organisations involved in the promotion of local growth
  • Collaborating with councils, cross-regional bodies, skills organisations and more to deliver economic development in Bucks
  • Facilitating growth through “Buckinghamshire Business First”, supporting the creation of jobs and increases in profitability
  • Creating the foundations of growth through collaboration in delivering skills, transport and broader infrastructure for the region

12:25 pm - 12:45 pm

What do the public want from a contact centre?

With multiple channels and advances in technology, is the future of the modern day contact centre all about the ability to innovate and move to robots and artificial intelligence. Set up as a partnership between the Cabinet Office and Sopra Steria, SSCL is one the largest Shared Service platforms in the UK, offering services to both Government and UK police forces. SSCL’s Director of Customer Contact Services, Carl Johnson, will explore what the future holds for contact centres by blending efficiency with artificial intelligence without losing the essential ingredient – the human touch.

1:00 pm - 1:20 pm

Putting corporate services at the heart of business strategy

Without a reliable and efficient backbone in an organisation, your brand, your people and your delivery capability are all affected. For this session, Lesley Hume will delve into some of the ways this can be cultivated:

  • Bringing corporate services together under one single approach
  • Focussing on relentlessly raising operational effectiveness to drive public service efficiency
  • Managing over 40 separate cabinet office estates
  • Ensuring IT support services for staff across multiple locations

1:35 pm - 1:55 pm

The Financial Reward of Energy Cost Recovery in the Public Sector

Energy Non-Commodity costs have risen drastically in recent years, and public sector budgets have been impacted significantly. Some organisations have undertaken work to interrogate these costs. In this session we will look at how local authorities, hospitals, educational institutions and central government departments have been able to extract refunds and savings from this complex and opaque area of expenditure using forensic analysis and cost recovery techniques.

2:10 pm - 2:30 pm

SMEs: Steady progress in opening up the public sector supply chain

Across all tiers of government, more progress is being made in bringing SMEs into the wider public sector supply chain than is widely understood. This session will take a data-led approach to highlighting areas of success in SME inclusion and sharing best practice to build on the current momentum. For this panel, discussion topics will include:

  • Overlooked “good news story” on SME inclusion
  • Benchmarking by category, sector and region
  • Why it matters
  • Best practice and resources for you to keep up the momentum

2:45 pm - 3:30 pm

Beyond procurement: How public servants partner with business

While business thinks procurement is challenging, public servants themselves sometimes wonder how to stay within the rules while achieving the best policy outcome. Some of them have gone the extra mile to partner imaginatively with business, setting new precedents for the rest of government. Against the stereotype of procurement as a blocker, this panel explores the art of what is possible within government.

Workforce and Leadership

10:00 am - 10:05 am

Chair Address

10:05 am - 10:25 am

Recruitment, retention and workforce in the context of Brexit

Brexit – what can practically be done to meet the change? Much discussion has focussed on speculation around hypothetical challenges, but if the public sector is to effectively respond it needs real-world solutions. For this session discuss:

  • Brexit and its impact on workforce – what do we know?
  • Potential new difficulties and the opportunities to change approaches to hiring
  • Renewing the focus on workforce development and training
  • Attracting and retaining talent – meeting potential increases in competition over the coming years

10:40 am - 11:00 am

Cultural changes required to enable digital transformation

Despite international recognition as one of the most digitally advanced governments in the world, UK citizens are increasingly demanding of the technology-powered services that sit at the interface between them and the state.  Whether it’s re-engineering the welfare system, rethinking tax, modernising the tribunals system or other major initiatives, digital transformation is a key enabler for government success.  This session will explore some of the key shifts in culture, skills and leadership required for these journeys across the public sector:

11:15 am - 11:40 am

Effective Public Sector Writing

Briefings and submissions, business cases and reports are at the centre of public sector decision making. This practical workshop is for those expected to write more with fewer staff, or need to get your messages over quickly and report to stakeholders with value not volume of words.

  • Practical techniques to keep your business writing tight, right and bright.
  • Tips for busy writers to create influential reports for busy readers.
  • Present key messages in concise, complete and consistent documents
  • Bring a notebook and pencil: you’ll want to make sure you record this session and use advice back in the office the very next day.

11:50 am - 12:10 pm

Transforming HR: The Office for Students’ story

Join this session to hear Ewen Bradley, Programme Manager at the Office for Students, outline how transforming the HR and finance functions helped his organisation address today’s challenges and prepare for the future with an optimised workforce, increased efficiency and deeper insights. You’ll discover:

  • The impact of digital transformation in the public sector
  • How to successfully modernise the HR function
  • Best practices for transformation

12:25 pm - 12:55 pm

Delivering effective multigenerational working

Modern workplaces can see up to five generations working side-by-side, and an all too often overlooked issue is the importance of this diversity and proper inclusion in the managing of such a workforce. For this session, hear about:

  • Potential different values and attitudes to work between generations
  • Utilising the wealth of experience, wisdom, learning and passion within older colleagues
  • Attracting and retaining young people and engaging with the innovation and new ideas they bring
  • Ensuring workforce age diversity to deliver supportive workplaces

1:10 pm - 1:30 pm

Promoting equality and diversity in your workforce

As part of its plan for “A Brilliant Civil Service”, the Civil Service’s Diversity and Inclusion Strategy aims to make it the UK’s most inclusive employer by 2020, an ambitious aim. As Civil Service Diversity & Inclusion Champion and LGB&TI Champion, Sue Owen will glean some insights on how this can and is hoped to be achieved:

  • Ensuring everyone who works at the Civil Service feels valued, supported and able to be themselves
  • Increasing the representation of currently under-represented groups
  • Fostering inclusion to build a culture and reputation as a place that attracts, develops, retains and fully engages all the diverse talent across the Civil Service
  • Ensuring accountability and assurance to embed diversity and inclusion and ensure oversight of plans to do so

1:45 pm - 2:05 pm

How will you lead? Approaches to authenticity in leadership

Leaders make decisions that contribute directly to an organization’s success or failure. So in a VUCA world, what helps leaders make good decisions? A grasp of integrity, access to values and a robust moral or ethical framework would all help. This session will explore business behaviours, selfless values, and employing authenticity when leading.

2:20 pm - 2:40 pm

Working in partnership to create a new innovative platform to support the delivery of council services

In support of their continuous improvement and channel shift agenda, Sandwell Council set out an ambitious technology refresh programme through which, they have replaced failing legacy systems and mobile hardware, with a view to improving efficiency and productivity of employees resulting in improved services for our residents.

This session will explore how by working closely with their long-term technology partner Kirona, Sandwell Council have developed and delivered an innovative platform to support the delivery of their property repairs operation with the scope to roll it out across other council departments.

2:55 pm - 3:30 pm

The State of Transformation – where are we at and where are we going?

Transformation is a great sounding word – but it’s overused and often meaningless. For this panel, the PSTA has tried to get under the skin of what transformation really means to the true leaders of change, and how the ‘five worlds’ of transformation needs to balanced.

  • Adopting processes to effectively learn, improve and reflect upon challenges and change
  • Providing management and leadership that overcomes cultural barriers and collaborates across boundaries
  • Understanding the tools we have available in the world of organisation, structure and service delivery
  • Engaging in a live, engaged debate with the public and rethinking the relationship with citizens and communities

Digital and Technology

9:45 am - 9:50 am

Chair Address

9:50 am - 10:10 am

The importance of culture when moving away from legacy IT

The Driver and Vehicle Licensing Agency (DVLA) is currently in the first year of its ambitious three year digital strategy. Leading the charge is Chief Technology Officer Dave Perry, who understands the importance of balancing any technological overhaul against the appropriate level of cultural change. For this session, Dave will outline the DVLA’s plan to:

  • Move the organisation away from all of its outdated legacy IT systems
  • Facilitate major cultural change to allow DVLA to be a truly agile organisation, empowered to improve services quickly and cost-effectively

10:10 am - 10:30 am

Accelerating digital transformation with UKFast and Red Hat OpenShift Container Platform

Discover how UKFast and Red Hat are working in partnership to bring together containers with secure cloud infrastructure, enabling organisations to become more agile and efficient, while ultimately reducing costs.

We will discuss:

  • How true digital transformation requires an evolution in applications, infrastructure and process
  • How containers and container platforms like OpenShift can enable transformation
  • How Red Hat and UKFast can help you deliver enhanced communication, collaboration and real cost efficiency

10:40 am - 11:00 am

Creating the modern digital platform: driving speed, agility, and ownership across the public sector

Public Sector organisations are currently facing the perfect digital storm. At a time where both operating budgets & available resources are declining the expectation from it’s citizen’s is increasing due to exposure of more digital and social interactions with other industries such as banking, retail & travel. Join us and learn how Outsystems public sector customers are maximising their digital strategies with the Outsystems Platform and why Outsystems is recognised as the Gartner Leader in one of the hottest growth areas for Digital Transformation.

Learning Points:

  • What low code is?
  • What it can do for you?
  • Learn about why public sector customers use low-code to drive their digital strategies.
  • Why OutSystems is recognized as the Gartner leader in one of the hottest growth areas for Digital Transformation.

11:10 am - 11:30 am

Delivering Smarter Public Services: How Monaghan County Council Optimised its Digital Operations

In a world of expanding data and stricter compliance, the standard to deliver smarter, better and more efficient public services is becoming increasingly important. Governments and the public sector worldwide are striving to provide exceptional services with the desire for greater transparency and efficiency – all while driving down costs. Organisations are thus turning to technology as part of their strategic plans to ensure their performance improves and service quality remains. For this session, learn how Monaghan County Council has:

  • Successfully enhanced its long-term transparency
  • Promoted an organised and unified content infrastructure, with a centralised digital repository
  • Streamlined operations and delivered efficiency with mobile applications
  • Improved staff response times and automated communications to internal and external parties along with submissions to the central government
  • Automated business processes, such as revenue collection, health & safety statements, housing capital preventative and planned maintenance, utility readings, and leisure area inspections to achieve greater efficiency

11:40 am - 12:00 pm

Aylesbury Vale’s transition to the cloud

Migration to the cloud is seen as a huge opportunity to deliver greater efficiency and improved agility in public services. Yet there remains considerable hesitancy among many organisations over the challenges of getting full cloud-adoption right. For this session, learn from the 100% cloud Aylesbury Vale District Council on:

  • Pioneering savings of £6m as one of the first cloud IT adopting Councils
  • Reimagining and reorganising the way the Council works through cloud adoption
  • Transforming the way the Council interacts with citizens, creating options for service monetisation and AI take-up
  • Aylesbury Vale’s wider technological future – its ground-breaking ‘Connected Knowledge’ strategy

12:10 pm - 12:30 pm

Implementing a G-Cloud compliant experience platform: LiveTiles

As new digital technologies emerge, the way people interact with services is changing. For this session, Tim will explain how LiveTiles can deliver an intelligent workplace solution as a service to vastly improve your existing and planned user experiences across the Office 365 ecosystem.

See how LiveTiles can be leveraged to:

  • Create a beautiful no-code solution for end users which increases adoption and productivity
  • Transform your existing Office 365 implementation into a truly intelligence platform
  • Introduce innovation within your organisations whilst maintaining governance and control

12:40 pm - 1:00 pm

Self-sustaining transformation – Cashing out legacy applications to drive change

Creaking, aging applications are a liability in every sense. They absorb vast amounts of cash while simultaneously presenting security and compliance blind spots; it’s no wonder IT teams are itching to pull the proverbial plug. Discover how the government has successfully decommissioned important applications, liberated their data and reinvested the cash in new systems, giving them:

  • A clear plan of action for identifying, reviewing and decommissioning legacy applications
  • Significant reductions in running costs by eliminating unnecessary support and maintenance
  • A secure, compliant platform for legacy data with enforceable records management and retention policies
  • A single source of truth and one place to go for FOI and GDPR requests

1:10 pm - 1:40 pm

Balancing technological transformation with cultural change

Any practitioner discussing digital transformation will inevitably point to the fact that technical change is irrelevant without bringing the workforce of an organisation on board with the change, and fundamentally altering how individuals work and interact with technology. For this session, key voices in the sector will discuss some of the ways this can be achieved through:

  • Pursuing people-centred approaches to digital change
  • Upskilling your workforce in the context of a public sector digital skills gap
  • Overcoming fears associated with threats arising from AI and automation of work
  • Providing adaptive leadership that stimulates staff to accelerate change

1:50 pm - 2:10 pm

Why digitising public sector services benefits everyone

In this session, John will discuss how technology can support public sector organisations in delivering more efficient, secure and cost effective services to individuals and communities.

With a team of experts from across health and care, local and central government – including smart communities – justice and education, Cisco understands the many challenges faced across all areas of public sector, and the perpetual need to do more with less.

From supporting citizen-focused smart communities to creating flexible learning environments and enabling remote GP consultations, John will outline the role of digital technology in improving public services for everyone.


2:20 pm - 2:40 pm

The Reality of Procuring Digital Transformation Technology

GDS have been great at giving lots of information via the Digital Service Standard and the Technology Code of Practice about the theory of procuring of digital transformation technology but what does it mean in reality? How can you be sure that you are meeting the standards required? What are the key things you should be looking at in a vendor and how can you be sure that the technology you have chosen is going to fulfil your digital requirements to 2030 and beyond? Issues including, what factors to consider and when, key vendor criteria you can’t ignore, pitfalls to avoid and how to manage the service assessments will be covered.

2:50 pm - 3:10 pm

How Rimini Street Support is enabling a hybrid IT enterprise – its all about customer choice and service

A discussion on how you can reduce the costs of ERP vendor support and maintenance and to hear why Cambridgeshire County Council, Northamptonshire County Council and Milton Keynes Council (part of LGSS) decided to transition from Oracle to another platform and make cash savings during the ‘sunset years’ of their Oracle system.

3:20 pm - 3:50 pm

Driving digital reform across the public sector

What should digital leaders prioritise across the public sector? As a path to increasing efficiency but also fundamentally transforming the nature of services, digital change and the development of path-finding new technologies means there is much to choose from. For this session, attendees will discuss:

  • Integrating digital services and sharing information across institutions
  • Automating services through use of AI, machine learning, chatbots and more
  • Placing data analytics at the heart of more effective targeting of services and delivering citizen-centred services
  • IoT, the cloud and creating genuinely smart places

Assets and Estates Management

10:30 am - 10:35 am

Chair Address

10:35 am - 11:05 am

Optimising your assets and driving savings across your estate

Organisations across the entire public sector need to create fit-for-purpose estates that facilitate modern ways of working whilst managing assets in a way that delivers the greatest value for money for the taxpayer. For this session, leading sector figures will consider some of the ways this can be done through:

  • Analysing the government’s estates strategy and comparing rationalisation programmes between different public sector organisations
  • Achieving efficiency through better procurement and provision of estates services
  • Improving operational performances through innovative use of space and technology
  • Commercialisation of public sector assets to help drive local economic growth

11:25 am - 11:45 am

Outsourcing: The Only Way is Ethics

The outsourcing industry is currently experiencing an unprecedented period of soul searching and scrutiny with discussions focused around the need for a new model for outsourcing public services. As well as ensuring social value is integrated into public sector contracts, what else can facilities management providers do to re-build trust within the industry? For this session James Taylor, CEO of Sodexo’s Healthcare business in UK and Ireland, will discuss:

  • The importance of building trust through social value in public sector outsourcing
  • How new delivery models can offer value, on-going savings and high quality service delivery for clients
  • Ethics and transparency – Sodexo’s Pledge to all its clients.

12:05 pm - 12:25 pm

Procurement & Implementation: delivering an energy efficient estate

Identifying and procuring suppliers that can improve energy performance is important in the current financial and environmental climate. For this session, Jane Frank and Howel Jones will explain how the Re:Fit procurement initiative has enabled Cambridgeshire County Council to deliver a broad range of energy projects, that have:

  • Generated substantial annual cost savings
  • Improved the energy performance of buildings cutting CO2 emissions
  • Improved the operational performance of buildings and comfort levels for staff
  • Boosted local investment via procurement led local job creation

12:45 pm - 1:05 pm

Making Digital Asset & Estate Management easy (and fun)

Digital control of Assets and Estates is not an easy task. With the construction industry digitising, BIM (Building Information Modelling) becoming the new standard and construction data growing, how can we keep things simple? Control and Optimisation of Information to reduce Risk and Increase Efficiencies of the Digital Estate should be the key driver for any Assets and Estates Director. Here we will present, discuss and debate how to keep things simple with some existing government case studies.

  • Utilisation of space; knowing, seeing and experiencing the data and how space is (not) used
  • Know what design and construction processes are needed to be get the digital estate you want
  • Optimising workflows so knowledge makes data transparent and incorruptible
  • Understand Total Cost of Ownership including energy performance and consumption (how much does our schools cost today and for the next 50 years!)
  • Proactive operation and maintenance using REAL product data
  • The end user experience – all this should influential in transforming your digital estate
  • Case Studies on projects with the Ministry of Justice and IPA (Infrastructure and Projects Authority)

1:25 pm - 1:45 pm

Rationalising your estate: lessons from the Department for Works and Pensions

Since 2010, the central government estate has fallen by a quarter and over £1 billion has been saved in running costs. Yet with government ambitions to reduce office space by 75%, huge progress is still expected to be made. For this session, hear how DwP has spearheaded their estate rationalisation:

  • Delivering the department’s estates programme as part of its 2020 vision
  • Reducing the size of the DwP estate by 20% through co-location of job centres and local authorities
  • Ensuring cultural change aligns with asset management strategy
  • Overhauling estate management procurement

2:05 pm - 2:25 pm

How Sheffield is beating the housing crisis

Like most parts of the UK, Sheffield is facing a stark housing crisis, needing more than 50,000 new homes over the next decade. As part of its response, Sheffield has responded to this creatively with its new “Sheffield Housing Company”; for this session find out about:

  • How the Sheffield Housing Company works in collaboration to operate an efficient and long term neighbourhood regeneration vehicle
  • Pursuing a long term regeneration programme to develop over 2,300 homes across Sheffield by 2025
  • Delivering high quality, sustainable and inclusive new properties
  • Involving residents, the public and local people in the design and layout of new developments

2:45 pm - 3:20 pm

Creating the smart estate

Despite the opportunities offered by new ways of working and an ongoing digital revolution, there remains a significant degree of under-utilisation of new more agile paths to working and smarter ways of managing the estate. For this panel, participants will discuss:

  • Smarter approaches to agile working – technology as an enabler of new ways of working
  • IoT, cloud and data as paradigm shifting paths to transforming management of the estate
  • Harnessing energy efficient technology and materials to drive sustainability and reduce the carbon footprint
  • Optimising space usage and the management and maintenance of buildings through the deployment of smart systems

Infrastructure and Planning

10:05 am - 10:40 am

Collaborating to deliver local transport projects

Amid the raft of nationally prominent and transformative transport projects, perhaps more important is the renewal of commitment to the delivery of the stations, roads and other local transport services necessary to connect local areas to regions and national networks. On this topic, for this session speakers will discuss:

  • Identifying need and making a business case for project delivery
  • Planning projects with meaningful input from local communities and other key stakeholders
  • Collaborating with projects sponsors, delivery agents and investors on the implementation of a project
  • Examining how policy and practice will affect the delivery of projects over the coming years

10:50 am - 11:10 pm

Towards a New Geography #2

Following her hugely popular 2017 presentation, Heather will offer an update on strategic planning progress across key growth areas, including how the Oxford to Cambridge Growth Corridor is shaping up.  She will include advice for local authorities looking to work collaboratively on spatial growth planning, offering some perspectives on how to predict and address the major challenges to delivering growth.

11:20 am - 11:40 am

Keeping construction delivery fluid: Leveraging the Power of Collaboration & Data

Today, infrastructure projects require a continuous supply of digital documents to keep them on track, which has introduced a new challenge: digital information management. As firms of every size transition to BIM, they are generating a wealth of information about buildings while improving communication throughout the design and construction processes. But how can all project team members contribute to the conversation while preserving ever-increasing amounts of information? This session will explore how open formats and common data exchanges enable project teams to streamline collaboration. Attendees will learn to:

  • Improve decision-making by democratising access to real-time information by mobilising and lowering the barrier to entry for everyone, from the office to the field
  • Achieve considerable time savings by using a single platform for creating, sharing and managing digital information
  • Leverage technology to serve the project instead of fitting the project into a technology

11:50 am - 12:10 pm

Laying the foundations for growth: a sustainable approach to housing

The government has long been under pressure to build sufficient numbers of homes, with an estimated 300,000 needed to start making housing more affordable. In response, organisations like the Ebbsfleet Development Corporation have been established by the government to deliver the desperately needed homes. Join this session to hear how the Ebbsfleet Development Corporation is:

  • Building up to 15,000 homes in North Kent
  • Collaborating closely with local authorities and communities to develop a shared vision for the area
  • Creating the supportive infrastructure needed to generate an ambitious 30,000 new jobs

1:00 pm - 1:35 pm

Increasing digital connectivity through full-fibre and 5G

Fast, reliable and secure digital connectivity is the foundation on which the 21st century British economy will be based. Yet Britain by many measures lags comparative countries and is in danger of falling behind. This session will involve:

  • Looking at the context and importance of Britain’s digital connectivity
  • Discussing the government’s Broadband Delivery and 5G Strategies and the wider regulatory environment within which digital connectivity will be delivered
  • Successfully delivering transformation to digital connectivity at a local level
  • Ensuring greater public and private partnership and local stakeholder buy-in to digital connectivity projects

1:55 pm - 2:15 pm

Flooding, fishing and fission! Satellite applications for public sector decisions

Whether monitoring the impact of new infrastructure projects, assisting emergency responders during disasters, measuring compliance with legislation or improving environmental management, satellite applications can transform traditional ways of working, stimulate economic growth and meet public sector challenges. Come and hear how the UK Space Agency’s growth plans and Space for Smarter Government Programme can help industry and government embrace space.

2:35 pm - 3:10 pm

Leveraging local infrastructure to unlock growth

Local infrastructure is a central part of the government’s plan to creating a more regionally inclusive British economy; yet how do local organisations collaborate to effectively integrate and develop connectivity and the foundations of infrastructure for growth?

  • The place of infrastructure within Britain’s industrial strategy and local growth plans
  • Ensuring infrastructure meets the needs of local businesses and workers
  • Making and understanding the business case for delivering new infrastructure projects
  • Effectively planning and integrating local infrastructure on a local, regional and national basis